Privacy Policy

The Garden Room Guys

Last updated: 13/02/26

1. Who We Are

The Garden Room Guys (“we”, “our”, “us”) provide bespoke garden rooms, garden room extensions and outdoor living solutions across the UK.

If you have any questions about this policy or how we handle your data, you can contact us at:

Email: contact@thegardenroomguys.co.uk
Phone: 01244 728207
Address: 120 Chester Street Birkenhead CH41 5DL United Kingdom

We are the data controller for the purposes of UK data protection law (UK GDPR and the Data Protection Act 2018).

2. What Information We Collect

We may collect and process the following types of personal data:

Information you provide directly:

• Name
• Email address
• Telephone number
• Address or postcode
• Project details submitted via contact forms
• Any information included in enquiries

Information collected automatically:

• IP address
• Browser type and version
• Device type
• Pages visited
• Time spent on pages
• Referral source
• Interaction data (clicks, form submissions)

This information is collected using cookies and tracking technologies (see section on Cookies below).

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotations
• Contact you regarding your project
• Deliver our services
• Improve our website and marketing performance
• Analyse website usage
• Run and optimise advertising campaigns
• Comply with legal obligations

We do not sell your personal data.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – where you have given permission (e.g., accepting cookies).
• Contract – where processing is necessary to provide a quote or service.
• Legitimate Interests – to improve our services, website performance and marketing.
• Legal Obligation – where we are required to comply with UK law.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality
• Analyse visitor behaviour (Google Analytics)
• Track marketing performance (Google Ads, Meta Ads)
• Improve user experience

You can manage or withdraw consent via our cookie banner at any time.

Cookies may include:

• Necessary cookies (site functionality)
• Analytical cookies (Google Analytics 4)
• Marketing cookies (Google Ads, Meta/Facebook Pixel where applicable)

6. Third-Party Services

We may share limited data with trusted third-party service providers, including:

• Google Analytics (website analytics)
• Google Ads (advertising)
• Google Tag Manager
• Meta (Facebook/Instagram advertising, if used)
• Website hosting provider
• Email service provider

These providers process data in accordance with their own privacy policies and relevant data protection laws.

Some data may be processed outside the UK. Where this occurs, appropriate safeguards are in place.

7. How Long We Keep Your Data

We retain personal data only as long as necessary for:

• Providing services
• Legal and tax requirements
• Resolving disputes

Analytics data is retained in line with Google Analytics settings.

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

To exercise your rights, contact us using the details above.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date..